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Shipping and Returns Policy

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Here’s a draft for the Return and Refund Policy page for BV Publishing:

Return and Refund Policy

At BV Publishing, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied with the product you received, we are here to assist you with returns and refunds.

Eligibility for Returns

We accept returns for physical products such as books or merchandise under the following conditions:

  • The item must be returned within 30 days from the date of purchase.
  • The item must be in its original condition, unused, and in its original packaging.
  • Proof of purchase (order number or receipt) must be provided.

Please note that digital products, including eBooks and downloadable content, are non-refundable once delivered or downloaded.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Service team at [email or phone number] with your order details and reason for the return.
  2. Once approved, you will receive instructions on how to ship the product back to us.
  3. Please ensure that the product is securely packaged to avoid damage during return shipping.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and the credit will automatically be applied to your
original method of payment.

Please note:

  • Shipping costs are non-refundable, and the customer is responsible for the return shipping cost unless the product is faulty or damaged.
  • Refunds for any discounts or promotions applied at the time of purchase will be adjusted accordingly.

Damaged or Defective Products

If you received a damaged or defective product, please contact us immediately at pmathulla@aol.com with photos and details of the defect. We will offer a replacement or a full refund, including shipping charges.

Exchanges

We currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.

Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, feel free to reach out to us at:

  • Email: pmathulla@aol.com
  • Phone: +1 281-499-8470

Feel free to adjust any contact details or add more specific terms as needed!