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Refund Policy

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Refund and Returns Policy for BV Publishing

At BV Publishing, we strive to ensure that our customers are completely satisfied with their purchases. However, if for any reason you are not fully satisfied with your purchase, we are here to help. Please read our policy carefully to understand how
we handle refunds and returns.

1. Eligibility for Refunds and Returns

  • Physical Books:
    • You are eligible for a return or refund if the item is defective or damaged upon delivery.
    • Items must be returned within 30 days from the date of purchase.
    • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
  • Digital Products (eBooks, PDFs, etc.):
    • Due to the nature of digital products, all sales are final, and we do not offer refunds once the product has been downloaded or accessed.
    • If you face technical issues in accessing or downloading the digital content, please contact us within 7 days of purchase for assistance.

2. Non-returnable Items

The following items cannot be returned:

  • Gift cards
  • Discounted or sale items

3. How to Request a Return or Refund

  • To initiate a return or refund, please contact us at [email] with the following details:

    • Your order number
    • A description of the issue
    • Proof of purchase
    • For physical products, please attach photos of the defect/damage (if applicable)

  • After reviewing your request, we will notify you whether your return is approved or rejected.

  • If approved, you will receive instructions on how to return the item.

4. Refund Process

  • Once your return is received and inspected, we will send you a notification about the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email].

7. Late or Missing Refunds

  • If you haven’t received a refund yet, please check your bank account again.
  • Then contact your credit card company, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and you still have not received your refund, please contact us at [email].

8. Contact Us

If you have any questions about our refund and returns policy, please reach out to us at:

  • Email: pmathulla@aol.com
  • Phone: +1 281-499-8470

This policy is effective as of [effective date] and may be updated periodically. Be sure to review this page regularly for any changes.

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